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  • JUN
    12

    Welcome to our revamped support system!

    Dear customers and friends of ToolsOnAir,

    today we're launching the new version of our support systems to the public and we hope that you will benefit from the polished interface and added functionality.

    Please find a short introduction to the new interface:

    • Registration: in order to access all parts of the support system we require new registrants to enter their relevant information and validate their email address upon registration. NOTE: Current customers or registered users can access the system as usual and do not need to re-register!
    • Creating a Ticket: in order to create a ticket in the system, click on the tab "Create a Ticket" and you will be routed to the ticket input form where you can describe your issue. Tickets can only be created by registered user or customers. Tickets will be routed to the correct agent automatically and answered during business hours. Please reply to tickets within the ticket system and not via e-mail reply, so that we can better serve your needs in a timely manner.
    • Downloading our software: in order to download our software we require a prior registration (see above). The software vesions provided in the Download section are full trial versions (with watermarks on both ingest and playout). If you need to test agaínst a demo version (without watermarks) then please create a ticket accordingly, mentioning the intended use of the demo version. Should you encounter download problems with Firefox, then please use Safari 6 or Chrome instead. We've reported this to the system vendor.
    • Viewing tickets created in the previous version of the support system: the ticket links to the previous version of the support system aren't active anymore. Please log into the new system and click on  "View your [Number] tickets". All your tickets will be displayed accordingly.

     

    We hope that you'll enjoy using the new system. 

    Best regards,

    The ToolsOnAir Team