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Channel connects but does not show any preview - Knowledgebase / Knowledgebase just:in / just:in v3.x - ToolsOnAir-Support

Channel connects but does not show any preview

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If the channel connects successfully to the user interface, but does not show any video, audio or timecode preview, then this is probably related to a incorrect network configuration. Please check the network settings within the system preferences and make sure that the active network interface has a valid IP address, Subnet mask and Router set.